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FAQ

  • How do I book services?
    To book, select the "more info" button on the desired service listed on our home page. Submit a booking request form at the bottom of the page and complete the steps you receive via the follow up email to finalize details to and schedule your booking. We may be in touch to gather and confirm additional information as needed. Once steps have been completed successfully you will receive an invoice as confirmation of your booking. Our process is changing and evolving, don't hesitate to reach out through any channel if you have any questions.
  • How much notice is required in order to book?
    You may book a reservation with as soon as you know you are in need of babysitting services. We accept reservation requests with as little as three hours notice and will always do our best to secure a sitter. Please note, booking requests made within 48 hours notice are subject to elevated rates and fees apply for changes and cancellations made within this time frame. Please familiarize yourself with our changes and cancellation policy for more details.
  • How will my sitter be selected?
    In order to ensure we can provide someone at all times requested, the sitter assigned to your booking will be solely based on availability and proximity to your location. We can assure you, no matter who arrives, you will always receive the same level of quality expected of all our caregivers.
  • Do you have a minimum amount of hours for booking?
    Yes, our current minimum is 3 hours. Many comparable companies have a 4 hour minimum.
  • Do you offer services at the theme parks?
    Yes, this is part of our Extra Helping Hands service! If a day out with the family feels overwhelming and unmanageable, we can join you and help make the experience easier. We have sitters that are very familiar with our local theme parks and other attractions and can be a great extra pair of hands. If you have a little one that you cannot leave behind while riding rides, or would just feel more at ease having another pair of eyes looking out, we're here to help! Disney and Universal Parks do not require the cost of admission for the sitter to be covered, other local attractions that have a cost for admission may require this additional purchase. These services also currently require more than 48 hours advanced notice and cannot be booked same day or short notice.
  • How do I know I'm getting a good sitter?
    Our sitters are fully vetted and extensively trained to meet our quality service standards. They are background checked, first-aid, CPR certified and covered under our company's insurance. Beyond being skilled at keeping your kids safe and sound, our sitters aim to engage and actively interact with your kids to make sure they have the best time!
  • Can I select a sitter?
    We absolutely love it when you find one of our sitters to be a great fit and prefer to keep the consistency of a single caregiver, however, ultimately the sitter that is assigned will be determined based on current demand and availability. At this time, we cannot guarantee a specific sitter will be assigned, but we do take requests into consideration and grant them whenever possible. This arrangement allows us to always be there when you need a sitter and do our best to ensure a consistent quality of care across our team, however, the likelihood of securing your desired sitter increases with greater advanced notice.
  • What if my child wants to have a friend come over?
    Please inform us of all children that will be present at any point during the times booked. You can make updates and changes any time prior to the arrival time of your sitter. We required detailed information on all of the children present and emergency contact information. Additional fees may be applied at the time of the change and are subject to increase within short notice. Inaccurate reservation details discovered at the time of arrival will result in additional surcharges.
  • What criteria do you consider when hiring Sitters?
    We currently recruit our sitters based on personal knowledge of their work ethic and values identified to be a compliment to our company standards. We weigh several factors when considering someone to join our team and thoroughly vet and train them to provide the excellent standard of care we aim to exceed parent's expectations. An experienced professional that can display knowledge and ability to keep children of all ages engaged, entertained and most importantly maintain a safe and contained space.
  • Can you drive my child where they need to go?
    At this time, our sitters are not able to provide or use any private transportation for or with children or any other family members. Transportation by shuttle, chartered transportation, taxi or local theme park transportation service is acceptable.
  • Are you hiring?
    We'd love for you to submit an application if you or someone you know is interested in working with us! Our application can be accessed via the "Be A Royal Sitter" link at the bottom of our site. We accept application at all times, however, we will be in touch to let you know of our current hiring status at the present time upon receiving your application. Either way, we will let you know of next steps and what to expect to become part of the Royal Team. We do our best to extend offers intentionally to provide a reliable and sustainable opportunity.
  • What if my child develops symptoms of illness around the time of my reservation?
    Notify us immediately when you become aware your child is sick. Do not attempt to conceal symptoms as it prevents us from being able to provide the appropriate care and protection for our staff and will likely result in additional fees. Sitters are not able to administer medication of any kind and cannot supervise self administration (with the exception of a life threatening emergency including those requiring use of an epi-pen). If a child is identified as ill or requires special needs not disclosed prior to the sitter's arrival, you will be billed according to the cancellation policy and ineligible for refund.
  • Can I get a total price before submitting a request?
    Due to the nature of our services being on-demand and custom to your needs, we are only able to provide a starting rate which is listed in the description of our services on the respective pages. Our rates fluctuation based on specific needs, dates and times. The only way to receive specific procing for what you need is by sending in a request and confirming your details. Our service agreement includes a detailed breakdown of our pricing that can be used as a guide to estimate total cost prior to signing. At this time we are unable to provide this information prior to confirmation of reservation, you are under no obligation and can cancel if you are not satisfied with the total amount upon confirming.

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